1. 1

    Gather a small group. Give a partner one phone; sit across the room with the other.

  2. 2

    Say: 'Ring, ring.' Pick up the phone and say: 'Hello, this is the Maple Room. Ms. Lee speaking.'

  3. 3

    The partner asks for another person. Say: 'Just a moment, please.' Set the phone down gently, walk to that person, and say quietly: 'The phone is for you.'

  4. 4

    Show taking a message: the partner asks for someone who is not here. Say: 'May I take a message?' Repeat the message back and draw or write it on the pad.

  5. 5

    Show making a call: hold the phone, wait for an answer, and say: 'Hello, this is Sam. May I please talk to Grandma?'

  6. 6

    End each call with 'Goodbye' and set the phone down gently.

  7. 7

    Invite children in pairs to practice answering, calling someone to the phone, and taking a message.

What catches the child’s eye

  • The pretend ring and the first "Hello"
  • Repeating the message back to check it

Extensions, easiest to hardest

  1. Deliver a message to the right person later in the morning
  2. Learn a parent's phone number
  3. Learn when and how to call 911, and that it is only for real emergencies

Control of error

The caller hears the message read back and corrects it; a message not passed on is never heard by the person it was for.

Ready to move on when the child…

  • Answers with a greeting and their name
  • Fetches the person asked for, or takes a message
  • Repeats a short message correctly later

Guide note

Practice with toy or disconnected phones. Teach children never to tell an unknown caller that an adult is away or to give an address; they call an adult to the phone.

Try “pink tower”, “tummy”, “diaper”, “grace and courtesy”, or “October”.